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Privacy Policy

Trackers and Co LLP, Company number OC424229 is the trading company behind the Bythlon brand and distribution in the United Kingdom. We are strongly committed to protecting your privacy while interacting with our content, products and services.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information and whether we disclose it to anyone. Our goal is to provide you with a satisfying online experience while allowing you to purchase products online knowing that your information is secure and not passed on to any third parties.

Trackers and Co LLP owns the following websites, which apply to this Privacy Policy:

www.bythlon.co.uk

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at enquiries@bythlon.co.uk

Each email we send has the option to unsubscribe from future marketing promotions.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WooCommerce

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce data storage, databases and the general Woocommerce application. They store your data on a secure server behind a firewall.

PAYMENT:

If you choose a direct payment gateway to complete your purchase, then stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We want to be as open and transparent with our users as possible, so below is a list of third party platforms we use with a short explanation of why we use them and their associated Privacy Policies:

WooCommerce – This is the host platform that we use for Bythlon United Kingdom websites, which means that it is the primary source for transactions made. Woocommerce privacy policy

Google Analytics – We use Google Analytics to better understand audience behaviour on our websites and to help us improve the user experience. Google Analytics Privacy Policy

Google Adwords – We utilise Google Adwords and other similar Google services for advertising purposes, which includes remarketing through the use of cookies (see Section 7 of this policy for more information on how we use cookies). Visit Google’s Privacy Policy for a full understanding of the data shared by Google to advertisers.

Facebook – We utilise Facebook for advertising purposes, which includes remarketing through the use of cookies (see Section 7 for more information on how we use cookies). Facebook Privacy Policy

ClickSend – The ClickSend platform is used to send SMS notifications to customers that have opted-in to receive marketing communications from us during their checkout. Customers can opt-out from this at anytime ClickSend Privacy Policy

Zapier – Used to pass information from one platform to another. The Zapier platform is simply a gateway and only temporarily holds data when necessary. Zapier Privacy Policy

Referral Candy – This is our peer-to-peer referral system, which customers can join post purchase in order to refer friends for a specified reward. Bythlon UK reserves the right to remove customers who are seen to being using the platform illegitimately. Referral Candy Privacy Policy

Yotpo – We like to hear what our customers think of us, so we use the Yotpo Service to collect customer reviews. Depending on the level of feedback, some personally identifiable user data may be collected. Yotpo Privacy Policy

ZenDesk – Used as our customer support portal and information that you have provided through a support ticket is held within the platform to help us better service your customer support needs. Zendesk Privacy Policy

Stripe – The payment gateway that we use to process credit card payments when checking out on the Bythlon UK website. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. Stripe Privacy Policy

PayPal – Used to process PayPal transactions when checking out on the Bythlon UK website. PayPal has achieved PCI DSS compliance certification. PayPal Privacy Policy

Phocas – A business intelligence platform that we use to understand our global business.  Some customer information is held within this platform to aggregate this data. Phocas Privacy Policy

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

If you have an account with us, we encourage you to regularly update your password.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your country, county, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact enquiries@bythlon.co.uk

CHANGES TO BYTHLON UK PRIVACY POLICY

If we decide to change the Bythlon UK Privacy Policy, we will post those changes here.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.